Vision
To complement the eGovernment’s vision in providing integrated services to citizens and residents of the Kingdom of Bahrain through their mobile devices to allow for convenience in getting information and to avail services on the move.
Mission
To extend the reach of selected eservices through mobile devices using SMS and Wireless Application Protocol (WAP).
To enable proactive delivery of services, i.e. push services, wherein customers would be informed of any upcoming service (either a due fee payment or due renewal of some document etc.)
To create a direct information channel for the government and its customers; as the mobile services will provide selective information services for visitors to Bahrain, like National Contact Centre numbers, select hotels and restaurants available in Bahrain, Cultural event calendar for Bahrain, etc.
Customers
All individual citizens and residents of Bahrain; businesses; government entities, employees and visitors who chooses the mobile device as a selected channel to process requests or receives government information.
Service Standards
We will strive to provide correct and accurate information through the mobile services. Information available through the mobile channels (SMS and WAP), is updated as required.
We will ensure 24X7 availability with 99.9 % uptime for the mobile services.
We will bring together a combination of industry-proven security technologies to protect data of our customers. Our WAP portal features password controlled system entry and SSL protocol for data encryption.
The mobile services are available in both Arabic and English languages.
To access SMS services, short codes are available on the portal homepage.
We encourage suggestions and feedback on our services and the portal through various mediums like the service survey form, feedback form, poll and forum.
We respect individuals and entities rights to privacy and confidentiality.
Grievance redress mechanism
We are committed to provide you with efficient and high quality services at all times. We realize that despite our best efforts, things can go wrong and when this happens we would like to hear from you. If you have any grievances for any of the services offered through the mobile services or you wish to provide suggestions / feedback, please contact us through the following channels:
By Phone: (+973) – 80008001 Sunday to Thursday from 8 am to 5 pm.
Online or WAP: Customer feedback form available on the National / Mobile Portal
1.All grievances, complaints and suggestions will be accepted and forwarded to concerned party in a timely manner.
2.All grievances, complaints and suggestions will receive an acknowledgement within the same business day of receipt of the same.
3.The customer should submit all the required details in the electronic form or to the contact centre agent to facilitate a resolution of the complaint.
4.The details of the customer would be treated in confidentiality.
5.Each complaint would be considered for the merit of the case and will be provided a feedback.
6.The customer will be contacted with the action taken.
We would also like you to tell us when we do something right. If you’re particularly pleased with any of our services then let us know.
